BUSINESS PROCESSES TRANSFORMATION IN A MULTINATIONAL COMPANY
Ukraine, Kyiv, EPAM Systems
processes transformation being a fundamental rethinking of how the business is
done becomes a mandatory condition for gaining the competitive advantage in the
fast-changing business environment. This article addresses the specifics of
transforming business processes in a multinational company.
company assets against the categories “have” and “how many/much” is not already
enough because it does not answer to the question whether the company is doing
well or not. The ultimate question today is “how well are the assets organized
and managed”. Consequently, business process itself, along with the business
processes related initiatives and approaches, are becoming more valuable assets
than ever before. “The way Gartner analyst Jim Sinur
sees it, process management is entering an era of renaissance driven by
sweeping changes in business, technology and culture, with far more
transformation likely between now and 2020” .
companies have to respond to a variety of complex challenges coming from the
markets where they operate. They are in need of “Big Change” that is defined in
 as “a capability to successfully alter ongoing operations and deliver big
outcomes in a complex, high-risk environment fraught with volatility,
ambiguity, novelty and diversity”.
Change” reflects the essence of business process transformation the
multinational companies are looking for. Business Process Management Common
Body of Knowledge defines business process transformation as “the fundamental
rethinking of a process…focused on the end-to-end alignment and change of a
business’s functions, processes, organization, data, metrics, and technology in
accordance with the strategic objectives and tactical demands of the business,
delivering a significant, measured increase in customer value” [3, 428].
process transformation is an umbrella term that describes the act of radically
changing the series of actions required to meet a specific business
goal. Business process transformation involves an examination of the steps
required to achieve a specific goal in an effort to remove duplicate or
unnecessary steps and automate as many actions as possible” .
The scope of
the process transformation project in the multi-national company may be
restricted to several business processes. But more often the project focuses on
transforming business operations within one or more business units spread
across multiple countries. Consequently, a thorough planning of the project
activities, profound understanding of the local markets conditions where
business units operate, and focusing on the international team efforts
consolidation contribute to the success of the project as well as the general
process transformation project activities listed below.
long-term investment initiative, business process transformation project is a
time and cost consuming effort. It requires accurate preparations before the
start, consistent involvement during the project, and maintenance after the
starting the business process transformation project it is important to define
aligning of process
transformation with the company vision, mission, and goals;
linking of process
transformation to business strategy;
business processes that should be
business units that will be involved in the
stakeholders that will be involved;
current business models;
data needed for the transformation
project methodology, techniques, and
Business Process Management Systems (BPMS) that will be used.
business process transformation project the team should primarily focus on the
operations and implementing them;
adopting the form of
change management that will support the project the best;
defining the change
impact and risk management steps;
forming the culture of
change and continuous improvement in the company.
“Business transformation can set the stage for a new business approach –
one of constant evolution to optimization” [3, 310]. After the project completion,
business transformation results should give input to further improvement
initiatives within the company because the fast-changing business environment
requires continuous improvement.
processes transformation is a must-have for multinational companies operating
in various business environments at the same time. The business processes
transformation project delivers business benefits to the company, forms the
culture of change, and prepares the company for continuous improvement aimed at
preserving and increasing the beneficial results of the business processes
List of References
Smarter, faster, more dynamic processes [Electronic source]. — Access mode: http://www.ebizq.net/topics/int_sbp/features/13357.html
Transformation and Process Management Key Initiative Overview [Electronic source].
— Access mode: https://www.gartner.com/doc/2717217/business-transformation-process-management-key
Process Management Common Body of Knowledge. Version 3.0. – ABPMP, 2013. – 444
website [Electronic source]. — Access mode: http://searchcio.techtarget.in/definition/business-process-transformation